Shipping Policy

Important information

• Where We Ship: United States
• Order Cut-Off Time: 2:00 PM (EST),
• Order Processing Time: 1–2 Days (Monday–Saturday)
• Package Transit Time: 3–5 Days (Monday–Saturday)
• Total Delivery Time: 4–7 Business Days
• Free Delivery: Free shipping on all orders
• Tracking: Tracking number provided via email after dispatch

Order Confirmation & Processing
Once you place and confirm your order, you will receive an email acknowledging that your order has been received and is being prepared.

Orders submitted before 2:00 PM (EST) are processed on the same business day. Orders placed after 2:00 PM (EST) are processed on the following business day.

Order processing typically takes 1-2 days (Monday to Saturday). This timeframe includes order verification, quality control, item preparation, and packaging. Processing does not occur on weekends or public holidays.

After your order has been dispatched, you will receive a second email containing your tracking number and a link to monitor your shipment.

Please note that processing time is separate from shipping time.
Delivery timelines begin once the order has been shipped.

Shipping Transit Time & Total Delivery Time

Transit Time (After Dispatch)
Once your order has been shipped, the estimated delivery timeframe with our shipping partners is: 3-5 days (Monday to Saturday).

This timeframe is an estimate and can vary. Occasional delays occur due to factors beyond our control, including customs clearance, carrier-related issues, weather conditions, or peak demand periods.

Total Estimated Delivery Time
The total estimated delivery time combines both order processing and shipping transit: 4-7 Business days

Please note that this timeframe is an estimate and does not represent a guaranteed delivery date.

Delays & Exceptional Circumstances
External factors such as peak shopping periods (including Black Saturday and holiday seasons), public holidays, customs inspections, carrier disruptions, or severe weather conditions can result in delivery delays.

If your order does not arrive within the maximum estimated delivery timeframe of 7 business days, please allow an additional 3 business days to account for potential carrier delays.

If your order has still not been delivered after this additional period, please contact us at support@gentlemanprime.com so we can investigate the issue, review your shipment, and provide assistance.

Cancelling an Order

Order Cancellations

We begin processing orders immediately after they are placed. Cancellation requests must be submitted within 60 minutes of purchase by contacting us via our Contact Us page and including your order number.

After this window, we are unable to make changes. If your order has already shipped, our 90-day return policy applies upon delivery.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. To help us resolve the issue promptly, please:

• Take clear photos showing the problem (damaged area, incorrect item received, and, if possible, the packaging).
• Send the photos along with your order number to support@gentlemanprime.com.
• After reviewing your case, we will provide a solution, which can include:
• Sending the correct item
• Sending a replacement item
• Offering another suitable option in accordance with our Return and Refund Policy