Items can be returned within 90 days of the delivery date. Returns requested after this period cannot be accepted.

Return shipping costs are the responsibility of the customer. We recommend using a tracked courier to ensure the items reach us safely.

Once we receive and inspect your returned item(s), Processing time is up to 7 business days after the return is approved.

Email us at support@gentlemanprime.com with your order number. Our team will guide you through the return process with detailed instructions.

Returned items must:

• Be unused and unwashed
  
• Be in their original packaging
  
• Include all original tags

Yes, exchanges are possible. To request an exchange, email us at support@gentlemanprime.com within 90 days of delivery. The item should be unused, unwashed, in its original packaging, and with all original tags attached.

Once we receive your request, our support team will guide you through the process. Please note that the original item must be returned first, and your replacement will be shipped after we have received it.

If you need to cancel your order, please contact us as soon as possible at support@gentlemanprime.com.

We will make every reasonable effort to process your request. However, once an order has been processed, cancellation cannot be guaranteed. In such cases, you will need to wait for the order to be delivered and then follow our Return and Refund Policy, if applicable.

If your item arrives damaged or is incorrect, please contact us as soon as possible at support@gentlemanprime.com and include clear photos showing the issue. Once we approved the problem, we will send the correct item or a suitable replacement at no extra cost.

• Order Cut-Off Time: 2:00 PM (EST)
• Processing Time: 1–2 days (Monday–Saturday)
• Transit Time: 3–5 days (Monday–Saturday)
• Total Delivery Time: Approximately 4–7 business days

Yes, shipping is free within the United States.

If your order hasn’t arrived within the expected delivery time, please allow an extra 2 business days and check your tracking code. If it still hasn’t arrived after that, contact us with your order number, and we’ll help resolve the issue.