Return and Refund Policy
Return Period
90 days from the confirmed delivery date
Restocking Costs
No restocking fees
Refund Processing Time
Up to 7 business days after return approval (banks may require additional time)
Return Shipping Costs
Customer responsibility unless the item is damaged or incorrect
Exchanges
Available within 90 days, subject to return conditions
90-Day Money-Back Warranty
Eligible items may be returned within 90 days for a refund to the original payment method after inspection and approval
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee starting from the confirmed delivery date, calculated from the day the carrier marks the order as "Delivered." You can request a return within this 90-day period if you are not satisfied with your purchase. Requests submitted after the 90-day window are not accepted. Once the returned item is received and approved, a refund is issued to the original payment method.
How to Request a Return
Before sending any item back, please contact us at:
Email: support@gentlemanprime.com
To speed up processing, include:
-
Your full name
-
Your order number
-
The item(s) you want to return
-
A short explanation of the reason
Return reasons help us locate and process your request. They are not used to deny valid returns.
Return Conditions
-
Items must be unused, unwashed, and returned in original condition with all tags, packaging, and accessories.
-
Returns showing wear, odor, damage, or missing components can be rejected.
-
Damage caused by insufficient return packaging can result in a denied refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Prepaid return labels are not provided for standard returns.
If a return package is lost by the carrier, a refund cannot be issued. Please retain the tracking number until the return process is fully completed.
Refund Details
-
Once the returned item is received and inspected after the refund is approved, you will receive an email confirming whether the refund has been approved.
-
Approved refunds are issued to the original payment method used at checkout.
-
Processing time is up to 7 business days after the return is approved. Payment providers or banks can take additional time to release the funds.
-
Refunds apply to the product price only.
-
For the full legal terms governing your order, please refer to our Terms of Service.
Exchanges
If you prefer an exchange for another size or model, please email us at: support@gentlemanprime.com within the 90-day return window.
- Items must be unused, unwashed, and returned in original condition with all tags, packaging, and accessories.
- Returns showing wear, odor, damage, or missing components may be rejected.
- Damage caused by insufficient return packaging can result in a denied refund.
Order Cancellations
We begin processing orders immediately after they are placed. Cancellation requests must be submitted within 60 minutes of purchase by contacting us via our Contact Us page and including your order number.
After this window, we are unable to make changes. If your order has already shipped, our 90-day return policy applies upon delivery.
Damaged, or Incorrect Items
- Your order number
- Clear photos of the issue
- Photos of the packaging (if possible)
- Sending a replacement
- Reshipping the correct item
- Providing another reasonable resolution
Our Approach
Returns and exchanges are designed to be straightforward. Products should be returned in good condition to ensure your request is processed efficiently. Our team is committed to supporting you and delivering a positive shopping experience.